The Data Recovery Process

Step 1: Free Data Recovery Service Lab Analysis with Fixed Quote

Once your media is received at any of our state-of-the-art facilities, it is immediately taken through a free, non-intrusive lab analysis to determine the causes of the Data Loss. Our experienced customer service officers will notify you promptly with the results, provide you with a written quotation and confirm the next steps of your hard drive, RAID array, tape drive, notebook, or other data recovery services before you incur any charges. Your authorization of the quotation is required for us to proceed with the full data recovery service.

Approximate Timeframe
3-5 hours from the time your hard drive is received.

Step 2: Data Recovery is Performed According To Lab Findings and Client Approval

Upon approval, the data recovery process will proceed according to your target file specifications and lab analysis. All of our data recovery projects are performed in a fully secured laboratory environment. Furthermore, data recovery for hard drives suffering from physical damage will be performed in an ISO Class 5 static-free Hepa laminar module to ensure maximum drive recovery efficiency.

Approximate Timeframe
Rush Service: 12-48 hours Standard Service: 2-5 Business Days

Step 3: Data is Recovered and Placed in Quality Control For Authentication

Upon recovery, your data is taken through our "FIT" process which is a strict quality control procedure. This process will ensure that our data recovery team has recovered the necessary target files that you have identified as most important. The quality control team will also test additional file folders to ensure your recovered data is in usable condition.

Step 4: Recovered Data is Packaged and Returned With Proper Loading Instructions

Once our quality control team has verified the usability of the recovered data, we will then take the necessary steps to properly package and return the data to you. In most cases your data will be returned on DVDs, however we do offer various destination media options for a nominal fee should you require it.

Possible Destination Media Includes (but are not limited to):
CDs, DVDs, Standard Hard Disk Drives, Online Delivery Via FTP, External Firewire & Backup Drives